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General Support FAQ
Welcome to our Customer Care FAQ
area. Here you can locate answers to commonly asked questions
and more. Please choose one of the sections below that best
addresses your question.
Windows 2000 FAQ :
Unix FAQ :
General FAQ :
Windows 2000 FAQ :
Are DSN
available for ODBC if running ASP pages with MS Access database?
Yes, we do add DSN information if
required. Please
contact our
sales team for details on how your account can be DSN enabled in
order to allow you to built you own database application. (back
to top)
Does your Windows 2000 hosting server support ASP?
Yes, we do support full native ASP on
IIS4.0 servers. (back
to top)
Does your Windows 2000 hosting server support PHP4?
Yes, we do support PHP4 on our fast
response Windows 2000 servers. The default file extension must be ".php4". (back
to top)
What features are supported on your web
servers?
We support the follow list of features.
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Industry HTTP/1.0 and HTTP/1.1 Compliant
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HTTP/1.1 PUT and HTTP/1.1 DELETE Support
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HTTP/1.1 Persistent Connections
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HTTP/1.1 Chunked Encoding
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HTTP/1.1 Full Address Parsing
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HTTP/1.1 Non-IP Virtual Host Support to conserve IP addresses
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HTTP/1.0 Keep-Alive Support
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Advanced Virtual Server Support
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Simultaneous support for non-IP and IP based virtual servers
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Each
virtual server's configuration is completely independent
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Each
virtual server can choose from three different security modes
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Log
format is compatible with Web Site virtual server reporting
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Multiple Configuration/Profile Support
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Extendible Architecture Support
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Microsoft ISAPI Extension Support
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Standard CGI/1.1 Support
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External Script Support (including Perl)
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Windows CGI/1.3 Support
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Server Side Includes (SSI) Support
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Netscape PUBLISH Support
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Caching and Conditional GET to maximize efficiency
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32-bit and Multithreaded
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Detailed Common Log Format is compatible with most statistical
packages such as WebTrends™
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Table auto-indexing (using HTML 3.0)
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Multiple index support (back
to top)
Unix FAQ :
Why is there no CGI-BIN folder in my
web directory?
Your cobalt virtual server allows you
to place your CGI files in any directory and there is no need to
create a "cgi-bin" directory, simply ensure to set the folders
properties to "751" (CHMOD command).
(back
to top)
What is the path of my default web
directory for my domain?
Personal web dir is
/users/your_name/web
Root web dir is /web (back
to top)
My CGI's won't work, what went wrong?
- Make sure to have CHMOD your CGI's to
the correct value (e.g.:751).
- Upload your CGI files as "text" file via FTP.
- Your CGI file extension must be either ".pl" or ".cgi".
- Your cobalt virtual server allows you to place your CGI files in
any directory (there is no need to create a "cgi-bin" directory,
simply ensure to set the folders properties to "751" (CHMOD
command). (back
to top)
My ASP scripts won't work, what went
wrong?
Unlike CGI scripts, ASP do not require
execute permissions to work correctly. For the Web Server to run the
scripts correctly, ASP scripts must use the .asp filename
extension. (back
to top)
My PHP scripts won't work, what went
wrong?
Unlike CGI scripts, PHP do not require
execute permissions to work correctly. For the Web Server to run the
scripts correctly, PHP scripts must use the .php filename
extension. (back
to top)
How can I add a mailing list?
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On
the Site Management, click List Management. The
Mailing List table appears.
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Click Add Mailing List. The Add Mailing List table appear.
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Enter a name for the mailing list.
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Enter a password for the mailing list. (optional).
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Allow User Subscriptions to List. Ticking this box allows the
alias(external recipient) to subscribe or unsubscribe to the list.
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Allow Unsubscribed Posting to List. This check box MUST BE
ticked for any mail(mail from any sender) to be send to the alias
(external recipient). You
are advised to tick the 2nd checkbox. By doing so...all mails send
to the external recipient can be retrieved.
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To
add external receipients to the mailing list, enter the email
addresses in the "External Recipients" field. To include existing
registered site users in list, click the username in the scrolling
window. To select all the registered site users, click Select All.
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Click Confirm New Mailing List.
The list management is actually for mailing list group but can act
as Email Alias for external email addressess.
(back
to top)
I need to know the location of the
date command.
Point your path to /bin/date (back
to top)
While trying to access the "siteadmin"
I get "ERROR 700 -- The proxy-cache server is not configurated
properly for SSL ..." What is wrong?
Exclude your domain name from using a
proxy server. Here a example if using IE4.0 or above:
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Go
to "Tools" -> "Internet Options"
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Click on "Connections"
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Choose your connection (Dial-Up or LAN)
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Choose "settings" and select the "advanced tab" to access the
"proxy" option.
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Enter your domain name (e.g. www.mydomain.com) in the exceptions
box.
That should do the job. (back
to top)
What is the correct path to perl?
Perl is located at /usr/bin/perl
(back
to top)
Where is sendmail located ?
Sendmail is located at /usr/sbin/sendmail (back
to top)
General FAQ :
What version of Perl is supported on
your Windows 2000 hosting server?
Our servers are all installed with
ActivePerl Win32-Alpha/Intel built 6.16.
Our Perl is located in C:\perl\bin.
Our servers are installed with ActivePerl from
ActiveState.
Our policy is to maintain updated copies of Perl at all times. (back
to top)
How can I make use of your ColdFusion
Server?
ColdFusion is available on all our NT based servers. Our Windows
2000 hosting support ColdFusion. You will need to upload your CFM
files to access the ColdFusion server. (back
to top)
My cgi's don't run on your server,
help!
In order to run your cgi's on our
server you need to ensure that:
- your account has custom bin access.
- your cgi files are perl files (*.pl)
- your perl files are for NT based servers.
- You know the correct path to your folders. (e.g.:
i:\usr\domain_name\bin\custom\) (back
to top)
Does your server support SSI scripts?
YES
our servers support SSI scripts on your webpages; however you need
to rename your html files to *.shtml in order to get your
"server side include" scripts executed on your html pages. (back
to top)
I have uploaded my perl files for Windows 2000
hosting,
but they won't work.
Please ensure that:
- You have the correct DOS path (e.g.:
i:\usr\whatever\bin\custom).
- Your file extension are "pl" or "cgi". File names ending
with pl and cgi are associated with Perl.
- You have uploaded your scripts in text mode (not
binary mode).
- Your "../bin/custom folder has been activated. (back
to top)
I would like to upload my cgi files,
however my FTP account does not allow me to, what went wrong?
You must have your /CUSTOM folder
activated. Please contact our Administrator for further details on
your access rules. You may only upload files ending with *.pl or
.cgi (perl files). The following file extensions are not valid: exe,
dll, bat, com, ini. (back
to top)
May I use a different file extension
for my virtual server?
All new accounts created support multiple index support. You upload
either "index.htm, index.html, index.shtml (required for SSI) or
default.asp. (back
to top)
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